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Replace Your Old Legacy Phone System
Most companies have learned it’s expensive maintaining a traditional phone system. Then there are the underlying costs: licenses, maintenance contracts, truck rolls, and equipment repairs. Let’s not forget most customers have to rely on and pay a third-party vendor for product support.
VoIP has avoided many of these pain points while offering a multitude of feature enhancements, functions, and flexibility controllable through a web-based portal. In addition, customers can expand the solution to remote offices and users without having to buy separate systems. These solutions also make it easier for us to design business continuity and disaster planning for clients that can’t afford service interruptions. Best of all, often, we can get these solutions up and running with little to no out-of-pocket costs.
Unified Communications as a Service (UCaaS)
UCaaS is a cloud-based solution utilizing VoIP technology to deliver communication in the form of Traditional Voice and Telephone, Mobility, Meeting and Conferencing Solutions, Presence and Instant Messaging, and Desktop Clients, as well as integrating with CRMs.
Most importantly, UCaaS solutions look to consolidate alternate communications into a singular platform, reducing cost and infrastructure support.
Contact Center as a Service (CCaaS)
CCaaS is a cloud-based contact center solution. This solution leverages the latest cloud computing to help reduce the need for internal IT support. A Contact Center can be a company’s face and voice. Customers and prospects often choose where to send their business based on interactions with service reps. Moving the Contact Center to the Cloud allows for instant and affordable scalability and can drastically supercharge the customer experience. CCaaS lets you recover from a natural disaster or human error with little to no downtime, thanks to built-in redundancy.
SIP Trunking
Some organizations have already invested considerably in legacy PBX phone systems. However, they still want the benefits of converging all local and long-distance phone systems and broadband Internet services onto one line. SIP Trunking allows businesses to reap VoIP-like benefits with legacy systems without investing in new infrastructure. Using SIP, you can consolidate all your communication systems, including data and voice, into one bill and a single point of contact.
